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- Refunds and Returns
At almorsa.com, we want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or receiving a refund for your order.
- Conditions for Returns
You can return any unused and undamaged product within 30 days of receiving it. You must contact our customer service team to request a Return Merchandise Authorization (RMA) number before returning your product. You can find contact information on our Contact us page. Items must be returned in their original packaging with all documentation and accessories.
- Products Not Eligible for Return
Clearly state any products that cannot be returned, for example, custom-made machines or those requiring assembly.
- Refunds
Once we receive your returned product and verify it meets the conditions above, we will issue a full refund to your original payment method within 30 business days. Shipping costs for returned items are generally not refundable, but you can clarify this section based on your policy.
- Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately to arrange a replacement or refund. You can find contact information on our Contact us page.
- Warranty
Our industrial and agricultural machines come with a standard warranty. Please refer to the product warranty information included with your purchase for details on coverage and service procedures.
- Contact Us
If you have any questions regarding our return policy, please don’t hesitate to contact us. You can find all our contact information on the Contact us page.
